Information We Collect

When you reach out for corporate floral arrangements or gift services, we collect information you provide willingly, such as your name, company name, email, phone, delivery addresses, and precise floral specifications. Payment details are also collected when you place orders, handled securely by our payment partners.

For corporate clients, we might gather extra business information like company registration data, preferred delivery times, and budget requirements to tailor our services to your business.

We automatically collect technical details when you browse our site, such as IP address, browser type, device details, and navigation path. This helps us enhance site performance and learn how clients discover our services.

How We Use Your Information

We mainly use your information to process orders and deliver quality customer service, including order processing, coordinating deliveries, crafting custom arrangements per your needs, and communicating about your service requirements.

We also use data to enhance our services and site experience, helping us identify the most valuable corporate floral offerings for clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Urban Forest Fresh respects your privacy and does not sell personal information to others. We share information only as needed to provide our services or when required by law.

We may share essential data with trusted partners who assist in running our operations, such as delivery partners, payment processors, and technical service providers. These partners are bound by contracts to safeguard your information and use it solely for the services they deliver.

We may disclose information when required by law, a court order, or government request, and to protect our rights, property, or safety, or the safety of customers and staff.

Data Security Measures

We treat the protection of your personal data with priority and deploy suitable technical and organizational safeguards to guard it. This covers safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.

Although we deploy robust security measures, no online transmission method is entirely risk-free. We continuously update our security practices to defend against emerging threats.

Your Privacy Rights

You hold significant rights over your personal data. Under applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.

To exercise these rights, contact us via the details at the policy’s end. We will reply within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention timelines depend on the data type and the purpose it was gathered for.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to understand how people explore our site. Cookies help us remember preferences and assess site performance.

You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For details on our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Urban Forest Fresh and our site. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you visit via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy occasionally to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.